Modern Technologies – Privacy Policy
Effective Date: January 1, 2025

1. Introduction

This Privacy Policy outlines how Modern Technologies (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you interact with us—through our website, at our shop, or during on-site service visits. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following personal and service-related information:

  • Name

  • Email address

  • Phone number

  • Payment information (via secure third-party processors)

  • IP address

  • Device information (brand, model, condition)

  • Device serial numbers

  • Government-issued ID numbers (when required for service verification)

  • Signed intake or service authorization forms

3. How Information Is Collected

Your data may be collected through:

  • Contact and service request forms (online, in-shop, or on-site)

  • Newsletter sign-ups

  • Appointment or account creation

  • Device intake or service authorization paperwork

  • Cookies and tracking tools (e.g., Google Analytics)

4. How We Use Your Information

We use your information to:

  • Fulfill service requests (in-shop, on-site, or remote)

  • Verify identity for warranty or high-value service claims

  • Track and document device repairs and warranty coverage

  • Communicate status updates and customer support

  • Process payments

  • Analyze website and service performance

  • Send limited promotional communications

5. Sharing Your Information

Your personal data may be shared only with trusted third parties to support our business operations, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Marketing and analytics tools (e.g., Google Analytics)

  • Secure document and record-keeping platforms
    We do not sell your personal information.

6. Data Retention

We retain service records, including signed forms and device details, only as long as necessary for:

  • Service history tracking

  • Warranty verification

  • Legal compliance and tax obligations

  • Internal auditing and business records
    Personal data is securely stored and access is restricted to authorized personnel.

7. Rights for EU and California Residents

If you reside in the EU or California, you may request:

  • Access to your personal data

  • Correction of incorrect or outdated information

  • Deletion of data (as legally permissible)
    To request access or deletion, email support@modern1tech.com. We respond within 30 days.

8. Cookies & Tracking

Our website uses cookies and analytics tools to:

  • Monitor usage patterns

  • Improve navigation and performance

  • Support advertising and marketing campaigns
    By continuing to use our website, you consent to this tracking. Opt-out settings are currently unavailable.

9. Marketing Communications

By interacting with our website or services, you consent to receive service-related and promotional emails.
At this time, we do not provide an unsubscribe or opt-out option. Marketing is limited and relevant to our services.

10. Data Security

We implement industry-standard measures to protect your data, including:

  • SSL encryption for website traffic

  • TLS protocols for secure communications

  • Secure third-party payment processors

  • Controlled access to physical and digital service records
    All data is stored in the United States.

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated terms.

12. Contact Us

For questions or concerns about your data, contact:
support@modern1tech.com